I have just spent a couple of hours on and off the phone with these companies.  TH, MS, THQ, MS! All over an "access pass" for Space Marine. The calls went meh, grrr, ohhh, cool!

I had to buy a new 360 recently, as my old one was white.  I transfered my tag and licenses to the new console and all was fine until I wanted to play a little Space Marine.  To my horror it was asking me to pay 800 points to get access to the online component.  

After some fiddling I called THQ and got a woman that was helpful, but said "Nothing to do with us, call MS."

At MS I got a useless guy who read his screen and told me to do all the things I had done for myself, then he said the problem was with THQ and I should call them.

The second call to THQ was better.  The chap on the end of the phone told me about transfering files from one 360 to another using a UBS stick (I had no idea) but insisted it was a MS problem.  The game is unlocked using your gamer tag as well as a small file, so it should have just worked.

I called MS back and the new guy was on the ball.  He went through the same things as the second THQ call, and then admitted he was stumped.  He said it should have worked and has no idea why it didn't.  I was put on hold for a couple of minutes and given 800 points to buy the pass.  Job done finally.

I find it really strange how these companies can have such differing levels of support among their own staff.  Are they not all trained to the same level?

Still everything is fixed, and I am enjoying myself feeding hot plasma to traitors right now.